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Privacy Policy

Effective Date:  01 January 2022

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Exotic Detail, Inc. (“Exotic Detail,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, contact us, request a quote, book an appointment, or use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and business services.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

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Information We Collect
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We may collect the following types of information:

  • Contact information: name, phone number, email address, and mailing address.

  • Vehicle information: year, make, model, condition, and service preferences.

  • Appointment and service details: requested services, scheduling information, service notes, photos you send us, and communication history.

  • Payment information: billing details and transaction information processed through our payment providers.

  • Website usage data: IP address, browser type, device information, pages visited, referral source, and general analytics data.

We may collect this information when you fill out forms, call or text us, email us, submit photos, request estimates, book services, or browse our website.

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How We Use Information

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We use the information we collect to:

  • Provide, schedule, and complete detailing services.

  • Respond to quote requests, questions, and customer service inquiries.

  • Send confirmations, reminders, invoices, and service updates.

  • Improve our website, services, and customer experience.

  • Process payments and manage accounts.

  • Send marketing or promotional messages, if permitted by law and by your preferences.

  • Maintain business records, security, and fraud prevention.

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How We Share Information

 

We do not sell your personal information. We may share your information only as needed with:

  • Service providers: payment processors, scheduling tools, website hosts, analytics providers, email/text platforms, and other vendors that help us operate our business.

  • Business operations: employees, contractors, and technicians who need the information to perform services.

  • Legal and safety purposes: if required by law, subpoena, court order, or to protect our rights, property, customers, or operations.

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Photos and Vehicle Images

 

Because we are an auto detailing business, you may send us or allow us to take photos of your vehicle before, during, or after service. We may use those images for internal records, quality control, estimates, and marketing only when permitted or with your consent. We will not intentionally share customer-identifying photos publicly without authorization.

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Cookies and Analytics

 

Our website may use cookies, pixels, or similar technologies to improve functionality, analyze traffic, and understand how visitors use the site. You can usually adjust browser settings to limit cookies, but some site features may not work properly if cookies are disabled.

 

Text and Email Communications

 

If you provide your phone number or email address, you may receive service-related messages such as confirmations, reminders, follow-ups, and invoices. If you opt in to marketing messages, you may also receive promotional updates. You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

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Data Security

 

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

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Data Retention

 

We keep personal information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.​

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Children’s Privacy

 

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.​

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Third-Party Links

 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any information.

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Your Choices

 

Depending on the service and your location, you may be able to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of certain information, subject to legal and business recordkeeping obligations.

  • Opt out of marketing communications.

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Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.

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Contact Us

 

If you have questions about this Privacy Policy or how we handle your information, contact us at:

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Exotic Detail, Inc.
21R Newcomb Street
781-780-3418
sage@exoticdetail.com
www.ExoticDetail.com

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